The start point with Sarah is always the reality check, personal and situational assessments, when done correctly are the foundation for any improvement journey, but she takes this a step further and really hits the "Why" of any start point. That self-reflection for a person or business can be painful or at least uncomfortable, and Sarah makes no bones or excuses about getting to the heart of any issues. Sarah is no blunt instrument though, her engaging and positive personality does make the process more effective, in that her style makes teams want to bare their soul, with objectivity and honesty.